Terms & Conditions

Return Policy

There is no exchange on sale items, this does not affect your statutory rights. Online terms and conditions match those of our stores which are as follows: we will gladly exchange or offer a credit note on non-faulty merchandise within 14 days of purchase providing they are unworn, unmarked, original tags are attached and with proof of purchase. Goods can only be returned via post using the online form.

Cooling Off Period

Unwanted or unsuitable goods may be cancelled and returned to us within 7 working days , starting the day after receipt of goods, inline with the “Distance Selling Directive” as long as the goods are unworn and in a re-saleable condition and the packaging remains in an ‘as new’ state, in original packaging and with labels intact. Goods must be returned at your own expense.

Delivery Methods

Delivery costs are set at €6 for Ireland and Europe. It is our intention to deliver your goods as quickly as we can. All packages are insured as they will be sent by registered post only. Orders within Ireland and N Ireland, within 4 working days, orders within UK 4-5 working days.

All prices are inclusive of any payable value tax in Ireland. Please note that all shipments outside of Ireland may be subject to import duties and taxes which are levied once the shipment reaches your country. As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be borne to you.


We will respect your right to privacy. We will treat as confidential all of the personal information you give to us. Information given to us will be used to assist us in providing you with marketing material, including information about special offers, in store events and promotions, as well as providing you with information regarding the areas that you have indicated are of interest to you. We will contact you by e-mail, post or telephone using the contact details given to us.

Serena boutiques will not share your individual personal information with any third party without your prior permission. Your Personal Information is protected by the Data Protection Act. You have a right at any time to request us to stop sending you marketing information.